Returns Policy

Last updated: Today

At Laura & Rose Newport, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.

Return Conditions

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn and unwashed.

• The item must be returned in its original condition.

• All original tags and labels must remain attached.

• Items must not show signs of wear, damage, stains, perfume, makeup or alterations.

Trying an item on for fit is permitted, provided the item remains in its original condition.

Return Process

To request a return:

1. Contact us at info@lauraandrose.com within 30 days of receiving your order.

2. Include your order number and the reason for your return.

3. We will review your request and provide you with the appropriate return instructions and return address.

4. Do not return an item before receiving return instructions from us.

Depending on the product and fulfilment location, the return address may be located outside the United States, including at one of our international fulfilment partners.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection or personal preference, return shipping costs are the responsibility of the customer.

This includes any international return shipping costs where applicable.

We strongly recommend using a tracked shipping service and retaining your shipping receipt until your return has been processed.

If an item is defective, damaged or incorrect, please contact us before returning it so that we can review the situation and provide the appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank, credit card company or payment provider to post the refund to your account.

Original shipping charges, where applicable, are generally non-refundable unless the item was defective, damaged, incorrect or otherwise required by applicable law.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:

info@lauraandrose.com

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

We will review the issue and provide an appropriate solution.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@lauraandrose.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If tracking shows that an order has been delivered but you have not received it, please contact us so that we can review the situation with the shipping carrier.

Lost Return Shipments

Customers are responsible for return shipments until they are received at the designated return address.

If a return shipment is lost and no valid proof of delivery is available, we may be unable to issue a refund.

For this reason, we strongly recommend using a tracked shipping method.

Exchanges

If you would like a different size or item, please contact us at info@lauraandrose.com.

Depending on availability and the circumstances of your order, we will let you know which options are available.

Contact

For questions regarding returns or refunds, please contact:

Laura & Rose Newport
Email: info@lauraandrose.com
Website: lauraandrose.com